Emergency Resources

Emergency Resources

Listed below are a number of emergency services if you are experiencing a life-threatening emergency, or need to speak with someone immediately for counselling support.


General Services

Emergency contact information – 24 hours

A national 24-hour telephone counselling children all ages:

A national 24-hour telephone counselling services for children, young people and adults in crisis needing immediate counselling support.

  • Crisis Care Helpline—9223 1111 (24/7)
  • Samaritans Crisis Line – 08 9381 5555 (24/7)
  • Samaritans Youth Line – 08 9388 2500 (24/7)
  • Samaritans Country Toll Free 1800 198 313


Mental Health Emergency Response Line (MHERL) in Western Australia

This service is available 24 hours a day.

  • Metro callers 1300 555 788 (local call)
  • Peel callers 1800 676 822 (free call)

How does it work?

When clinicians at MHERL receive a call, they can provide assessment and support and, if required, referral to other services.

During business hours (8.30am – 4.15pm) calls will be referred to the local area mental health service.

Outside business hours calls will be referred to local public mental health services.These teams are made up of mental health professionals, including psychiatrists, nursing and allied health staff. They provide after-hours assessment and specialist intervention for people experiencing a mental health emergency.

What area is covered?

Rapid response to mental health emergencies is provided across the metropolitan area, from Two Rocks in the north to Peel and Waroona in the south.

Who should use mental health emergency services?

These services should be used by people involved in a mental health emergency in the community. These might include:

  • individuals who feel that they require urgent assistance
  • families or carers of those with a mental illness
  • members of the general public who witness a mental health crisis and require assistance
  • health professionals
  • community welfare service providers

Can I contact my local mental health service directly?

Yes, during business hours (8.30am – 4.15pm). Local mental health services are listed under “M” in the white pages.